Privacy Policy

WellNuo Inc. ("we", "us", "our") operates the WellNuo mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our App.

1. Information We Collect

1.1 Information You Provide

• Account information (name, email address)
• Profile settings and preferences
• Emergency contact information
• Feedback and support requests

1.2 Information Collected Automatically

• Device information (model, operating system)
• App usage data and analytics
• Sensor data from connected monitoring devices
• Location data (only with your explicit permission)
• Health data (only with HealthKit permission)

1.3 Information from Third Parties

• Sign in with Apple credentials (if you choose this sign-in method)
• Payment information (processed securely via Apple)

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our monitoring services
• Analyze wellness patterns and generate reports
• Send alerts and notifications to you and authorized family members
• Process payments for premium subscriptions
• Provide customer support
• Comply with legal obligations

3. AI and Third-Party Services

AI Services We Use:

• OpenAI GPT API - For pattern analysis and insights
• OpenRouter API - For AI processing

Data Shared with AI Services:

• ✓ Anonymized activity patterns only
• ✓ Time-based statistics (no specific times linked to identity)
• ✗ NO personal identifiers (names, emails)
• ✗ NO contact information
• ✗ NO precise location data
• ✗ NO health records or medical information

4. Information Sharing

We do NOT sell your personal data.

We may share your information with:

• Family members you explicitly authorize in the App
• Service providers who help us operate the App (hosting, analytics)
• AI service providers (anonymized data only, as described above)
• Legal authorities when required by law

5. Data Security

We protect your data using industry-standard security measures:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Secure authentication (OAuth 2.0)
• Regular security audits
• Access controls and activity logging

6. Data Retention

• Active accounts: Data is retained while your account is active
• Deleted accounts: Personal data is deleted within 30 days of account deletion
• Backups: Purged within 90 days
• Analytics: Anonymized data may be retained for service improvement

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt-out of AI processing
• Withdraw consent at any time

To exercise these rights: Go to Settings → Account → Delete Account, or email privacy@wellnuo.com

8. Children's Privacy

WellNuo is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@wellnuo.com.

9. International Data Transfers

Your data may be processed in the United States, where our servers are located. By using WellNuo, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

10. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

• Legal basis for processing: Consent, contract performance, and legitimate interests
• Data portability: Request your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests
• Supervisory authority: Lodge a complaint with your local data protection authority

11. CCPA Compliance (California Residents)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• We do not sell personal information

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• Email notification to your registered email
• In-app notification
• Notice on our website