⏱️
Response Time
We typically respond within
24-48 hours🚀 Getting Started
Download WellNuo
Get the app from the App Store on your iPhone or iPad.
Create Your Account
Sign up with email or use Sign in with Apple for quick setup.
Set Up Monitoring
Connect your sensors (if applicable) or enable phone-based monitoring.
Invite Family Members
Add family members who should receive alerts and view reports.
Configure Alerts
Set your preferred notification preferences and alert thresholds.
❓ Frequently Asked Questions
How does WellNuo work?
WellNuo uses environmental sensors or your device's built-in sensors to detect activity patterns throughout the day. Our AI analyzes these patterns to understand normal routines and alerts you when something unusual is detected - all without using cameras or microphones.
Is my data secure and private?
Yes! We use bank-level encryption (AES-256) to protect all data. We never sell your personal information, and you have full control over who can access your data. Read our Privacy Policy for complete details.
Can I use WellNuo without additional sensors?
Yes, basic monitoring features work using your smartphone's built-in sensors. However, for more comprehensive whole-home monitoring, we recommend our environmental sensor package (sold separately).
How do I cancel my subscription?
You can cancel your subscription anytime through the App Store:
Settings → Apple ID → Subscriptions → WellNuo → Cancel Subscription
Your Premium features will remain active until the end of your billing period.
Settings → Apple ID → Subscriptions → WellNuo → Cancel Subscription
Your Premium features will remain active until the end of your billing period.
How many family members can I add?
Free accounts can connect 1 family member. Premium subscribers can add unlimited family members to receive alerts and view reports.
What happens if the internet goes down?
WellNuo sensors store data locally and sync when connectivity is restored. You'll receive a notification about the connectivity gap, and all data will be uploaded once the connection is back.
Is WellNuo a medical device?
No, WellNuo is not a medical device and should not be used as a substitute for professional medical care. It's designed to provide peace of mind and early awareness of changes in daily patterns. Always contact medical professionals for health concerns.
How do I delete my account?
You can delete your account in the app:
Settings → Account → Delete Account
All your data will be permanently deleted within 30 days. You can also email privacy@wellnuo.com for assistance.
Settings → Account → Delete Account
All your data will be permanently deleted within 30 days. You can also email privacy@wellnuo.com for assistance.
🔧 Troubleshooting
App crashes or freezes:
- Force close the app and reopen
- Update to the latest version from the App Store
- Restart your device
- Reinstall the app if issues persist
Sensors not connecting:
- Ensure Bluetooth is enabled on your device
- Check that sensors have power (replace batteries if needed)
- Move closer to the sensors during setup
- Reset sensors and re-pair in the app
Not receiving alerts:
- Check notification settings in iOS Settings → WellNuo
- Verify alert thresholds in the app settings
- Ensure Do Not Disturb mode is disabled
- Check your internet connection
📝 Contact Support
Can't find what you're looking for? Send us a message and we'll get back to you within 24-48 hours.
Current Version
1.0.0
Requires iOS
17.0+
Languages
English
App Size
~50 MB