469 lines
17 KiB
HTML
469 lines
17 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>Support - WellNuo</title>
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<style>
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* {
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margin: 0;
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padding: 0;
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box-sizing: border-box;
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}
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body {
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font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, sans-serif;
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line-height: 1.6;
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color: #333;
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background: #f5f5f7;
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}
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.container {
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max-width: 900px;
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margin: 0 auto;
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padding: 40px 20px;
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background: white;
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min-height: 100vh;
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}
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header {
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text-align: center;
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margin-bottom: 40px;
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padding-bottom: 20px;
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border-bottom: 1px solid #e0e0e0;
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}
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.logo {
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font-size: 28px;
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font-weight: 700;
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color: #4A90E2;
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margin-bottom: 10px;
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}
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h1 {
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font-size: 32px;
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color: #1d1d1f;
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margin-bottom: 10px;
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}
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.subtitle {
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color: #6e6e73;
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font-size: 18px;
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}
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h2 {
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font-size: 24px;
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color: #1d1d1f;
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margin: 40px 0 20px;
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}
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h3 {
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font-size: 18px;
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color: #1d1d1f;
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margin: 20px 0 10px;
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}
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p {
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margin-bottom: 15px;
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color: #424245;
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}
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.contact-cards {
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display: grid;
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grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
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gap: 20px;
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margin: 30px 0;
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}
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.contact-card {
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background: #f5f5f7;
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padding: 25px;
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border-radius: 12px;
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text-align: center;
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transition: transform 0.2s, box-shadow 0.2s;
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}
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.contact-card:hover {
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transform: translateY(-2px);
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box-shadow: 0 4px 12px rgba(0,0,0,0.1);
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}
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.contact-card .icon {
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font-size: 36px;
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margin-bottom: 15px;
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}
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.contact-card h3 {
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margin: 0 0 10px;
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}
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.contact-card p {
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margin: 0;
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color: #6e6e73;
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}
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.contact-card a {
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color: #4A90E2;
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font-weight: 600;
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text-decoration: none;
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}
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.contact-card a:hover {
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text-decoration: underline;
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}
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.faq-section {
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margin: 40px 0;
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}
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.faq-item {
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border-bottom: 1px solid #e0e0e0;
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padding: 20px 0;
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}
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.faq-question {
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font-weight: 600;
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color: #1d1d1f;
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font-size: 17px;
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margin-bottom: 10px;
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cursor: pointer;
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display: flex;
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justify-content: space-between;
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align-items: center;
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}
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.faq-question::after {
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content: '+';
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font-size: 24px;
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color: #4A90E2;
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}
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.faq-answer {
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color: #424245;
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padding-left: 0;
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}
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.guide-section {
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background: #e7f3ff;
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padding: 30px;
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border-radius: 12px;
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margin: 30px 0;
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}
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.guide-section h2 {
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margin-top: 0;
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color: #1d1d1f;
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}
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.steps {
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counter-reset: step;
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}
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.step {
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position: relative;
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padding-left: 50px;
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margin-bottom: 20px;
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}
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.step::before {
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counter-increment: step;
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content: counter(step);
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position: absolute;
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left: 0;
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top: 0;
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width: 35px;
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height: 35px;
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background: #4A90E2;
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color: white;
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border-radius: 50%;
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display: flex;
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align-items: center;
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justify-content: center;
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font-weight: 600;
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}
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.troubleshooting {
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background: #fff3cd;
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padding: 25px;
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border-radius: 12px;
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margin: 30px 0;
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}
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.troubleshooting h3 {
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color: #856404;
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margin-top: 0;
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}
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.troubleshooting ul {
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margin: 10px 0 0 20px;
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}
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.troubleshooting li {
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margin-bottom: 8px;
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color: #856404;
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}
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.app-info {
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background: #f5f5f7;
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padding: 20px;
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border-radius: 8px;
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margin: 30px 0;
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display: flex;
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justify-content: space-around;
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flex-wrap: wrap;
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gap: 20px;
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}
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.app-info-item {
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text-align: center;
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}
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.app-info-label {
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font-size: 12px;
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color: #6e6e73;
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text-transform: uppercase;
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}
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.app-info-value {
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font-size: 16px;
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font-weight: 600;
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color: #1d1d1f;
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}
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footer {
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text-align: center;
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margin-top: 40px;
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padding-top: 20px;
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border-top: 1px solid #e0e0e0;
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color: #6e6e73;
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font-size: 14px;
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}
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a {
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color: #4A90E2;
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text-decoration: none;
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}
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a:hover {
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text-decoration: underline;
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}
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.contact-form {
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background: #f5f5f7;
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padding: 30px;
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border-radius: 12px;
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margin: 30px 0;
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}
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.form-group {
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margin-bottom: 20px;
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}
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.form-group label {
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display: block;
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margin-bottom: 8px;
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font-weight: 500;
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color: #1d1d1f;
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}
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.form-group input,
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.form-group textarea,
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.form-group select {
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width: 100%;
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padding: 12px;
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border: 1px solid #d1d1d6;
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border-radius: 8px;
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font-size: 16px;
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font-family: inherit;
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}
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.form-group textarea {
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min-height: 120px;
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resize: vertical;
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}
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.submit-btn {
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background: #4A90E2;
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color: white;
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border: none;
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padding: 14px 30px;
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font-size: 16px;
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font-weight: 600;
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border-radius: 8px;
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cursor: pointer;
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transition: background 0.2s;
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}
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.submit-btn:hover {
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background: #3a7bc8;
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}
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</style>
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</head>
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<body>
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<div class="container">
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<header>
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<div class="logo">WellNuo</div>
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<h1>Support Center</h1>
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<p class="subtitle">We're here to help you care for your loved ones</p>
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</header>
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<main>
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<div class="contact-cards">
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<div class="contact-card">
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<div class="icon">📧</div>
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<h3>Email Support</h3>
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<p>Get help via email</p>
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<a href="mailto:support@wellnuo.com">support@wellnuo.com</a>
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</div>
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<div class="contact-card">
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<div class="icon">📞</div>
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<h3>Phone Support</h3>
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<p>Mon-Fri, 9AM-6PM PST</p>
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<a href="tel:+14086477068">+1-408-647-7068</a>
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</div>
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<div class="contact-card">
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<div class="icon">⏱️</div>
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<h3>Response Time</h3>
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<p>We typically respond within</p>
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<strong>24-48 hours</strong>
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</div>
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</div>
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<div class="guide-section">
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<h2>🚀 Getting Started</h2>
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<div class="steps">
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<div class="step">
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<strong>Download WellNuo</strong>
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<p>Get the app from the App Store on your iPhone or iPad.</p>
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</div>
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<div class="step">
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<strong>Create Your Account</strong>
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<p>Sign up with email or use Sign in with Apple for quick setup.</p>
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</div>
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<div class="step">
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<strong>Set Up Monitoring</strong>
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<p>Connect your sensors (if applicable) or enable phone-based monitoring.</p>
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</div>
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<div class="step">
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<strong>Invite Family Members</strong>
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<p>Add family members who should receive alerts and view reports.</p>
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</div>
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<div class="step">
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<strong>Configure Alerts</strong>
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<p>Set your preferred notification preferences and alert thresholds.</p>
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</div>
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</div>
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</div>
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<div class="faq-section">
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<h2>❓ Frequently Asked Questions</h2>
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<div class="faq-item">
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<div class="faq-question">How does WellNuo work?</div>
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<div class="faq-answer">
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WellNuo uses environmental sensors or your device's built-in sensors to detect activity patterns throughout the day. Our AI analyzes these patterns to understand normal routines and alerts you when something unusual is detected - all without using cameras or microphones.
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</div>
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</div>
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<div class="faq-item">
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<div class="faq-question">Is my data secure and private?</div>
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<div class="faq-answer">
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Yes! We use bank-level encryption (AES-256) to protect all data. We never sell your personal information, and you have full control over who can access your data. Read our <a href="/privacy">Privacy Policy</a> for complete details.
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</div>
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</div>
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<div class="faq-item">
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<div class="faq-question">Can I use WellNuo without additional sensors?</div>
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<div class="faq-answer">
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Yes, basic monitoring features work using your smartphone's built-in sensors. However, for more comprehensive whole-home monitoring, we recommend our environmental sensor package (sold separately).
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</div>
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</div>
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<div class="faq-item">
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<div class="faq-question">How do I cancel my subscription?</div>
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<div class="faq-answer">
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You can cancel your subscription anytime through the App Store:<br>
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<strong>Settings → Apple ID → Subscriptions → WellNuo → Cancel Subscription</strong><br>
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Your Premium features will remain active until the end of your billing period.
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</div>
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</div>
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<div class="faq-item">
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<div class="faq-question">How many family members can I add?</div>
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<div class="faq-answer">
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Free accounts can connect 1 family member. Premium subscribers can add unlimited family members to receive alerts and view reports.
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</div>
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</div>
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<div class="faq-item">
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<div class="faq-question">What happens if the internet goes down?</div>
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<div class="faq-answer">
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WellNuo sensors store data locally and sync when connectivity is restored. You'll receive a notification about the connectivity gap, and all data will be uploaded once the connection is back.
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</div>
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</div>
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<div class="faq-item">
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<div class="faq-question">Is WellNuo a medical device?</div>
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<div class="faq-answer">
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No, WellNuo is not a medical device and should not be used as a substitute for professional medical care. It's designed to provide peace of mind and early awareness of changes in daily patterns. Always contact medical professionals for health concerns.
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</div>
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</div>
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<div class="faq-item">
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<div class="faq-question">How do I delete my account?</div>
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<div class="faq-answer">
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You can delete your account in the app:<br>
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<strong>Settings → Account → Delete Account</strong><br>
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All your data will be permanently deleted within 30 days. You can also email <a href="mailto:privacy@wellnuo.com">privacy@wellnuo.com</a> for assistance.
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</div>
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</div>
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</div>
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<div class="troubleshooting">
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<h3>🔧 Troubleshooting</h3>
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<h4>App crashes or freezes:</h4>
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<ul>
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<li>Force close the app and reopen</li>
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<li>Update to the latest version from the App Store</li>
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<li>Restart your device</li>
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<li>Reinstall the app if issues persist</li>
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</ul>
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<h4>Sensors not connecting:</h4>
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<ul>
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<li>Ensure Bluetooth is enabled on your device</li>
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<li>Check that sensors have power (replace batteries if needed)</li>
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<li>Move closer to the sensors during setup</li>
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<li>Reset sensors and re-pair in the app</li>
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</ul>
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<h4>Not receiving alerts:</h4>
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<ul>
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<li>Check notification settings in iOS Settings → WellNuo</li>
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<li>Verify alert thresholds in the app settings</li>
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<li>Ensure Do Not Disturb mode is disabled</li>
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<li>Check your internet connection</li>
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</ul>
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</div>
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<div class="contact-form">
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<h2>📝 Contact Support</h2>
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<p>Can't find what you're looking for? Send us a message and we'll get back to you within 24-48 hours.</p>
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<form action="mailto:support@wellnuo.com" method="post" enctype="text/plain">
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<div class="form-group">
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<label for="name">Your Name</label>
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<input type="text" id="name" name="name" required>
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</div>
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<div class="form-group">
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<label for="email">Email Address</label>
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<input type="email" id="email" name="email" required>
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</div>
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<div class="form-group">
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<label for="topic">Topic</label>
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<select id="topic" name="topic">
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<option>General Question</option>
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<option>Technical Issue</option>
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<option>Billing / Subscription</option>
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<option>Feature Request</option>
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<option>Report a Bug</option>
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<option>Privacy Concern</option>
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<option>Other</option>
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</select>
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</div>
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<div class="form-group">
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<label for="message">Your Message</label>
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<textarea id="message" name="message" placeholder="Please describe your issue or question in detail..." required></textarea>
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</div>
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<button type="submit" class="submit-btn">Send Message</button>
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</form>
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</div>
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<div class="app-info">
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<div class="app-info-item">
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<div class="app-info-label">Current Version</div>
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<div class="app-info-value">1.0.0</div>
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</div>
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<div class="app-info-item">
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<div class="app-info-label">Requires iOS</div>
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<div class="app-info-value">17.0+</div>
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</div>
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<div class="app-info-item">
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<div class="app-info-label">Languages</div>
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<div class="app-info-value">English</div>
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</div>
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<div class="app-info-item">
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<div class="app-info-label">App Size</div>
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<div class="app-info-value">~50 MB</div>
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</div>
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</div>
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</main>
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<footer>
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<p>© 2025 WellNuo Inc. All rights reserved.</p>
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<p><a href="/privacy">Privacy Policy</a> | <a href="/terms">Terms of Service</a> | <a href="/">Home</a></p>
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</footer>
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</div>
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</body>
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</html>
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