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WELLNUO - APP REVIEW NOTES FOR APPLE
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IMPORTANT: This is a B2B professional monitoring application

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1. BUSINESS MODEL CLARIFICATION
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WellNuo is a professional elderly care monitoring system, not a consumer application.

Our business operates as follows:
• Clients purchase physical monitoring equipment (sensors, devices)
• Professional technicians install equipment at client's location
• WellNuo staff creates accounts after service contract is signed
• The app provides FREE access to monitoring data from installed equipment

The app is 100% FREE - no in-app purchases, no paid features, no subscriptions.

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2. ACCOUNT MANAGEMENT (Guideline 5.1.1v - Account Deletion)
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WHY ACCOUNTS ARE NOT CREATED IN-APP:
• Accounts are created by WellNuo staff, not by end users
• Account creation happens AFTER signing service contract
• Users receive login credentials from our support team
• This is a B2B professional service, not consumer self-service

ACCOUNT DELETION PROCESS:
• Account deletion is part of service contract termination
• Requires equipment uninstallation by our technicians
• Users contact WellNuo support to request account deletion
• Deletion process is documented in Privacy Policy
• Support contact: [YOUR SUPPORT EMAIL - e.g., support@wellnuo.com]

This follows Apple's guidelines for B2B/enterprise apps where account management happens through business contracts, not self-service.

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3. IN-APP PURCHASE (Guideline 3.1.1 - Payments)
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The app is completely FREE with no paid features.

WHY NO IN-APP PURCHASE:
• App is 100% free to download and use
• No digital content is sold within the app
• No premium features behind paywall
• No subscriptions through App Store

REVENUE MODEL:
• Revenue comes from physical monitoring equipment sales
• Professional installation service fees
• B2B service contracts (outside the app)
• Similar business model to: Ring, Nest, Arlo (IoT companion apps)

The app is a FREE companion to physical monitoring equipment, similar to security camera apps or smart home device apps.

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4. TEST ACCOUNT CREDENTIALS
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For review purposes, please use these credentials:

Username: [YOUR TEST USERNAME]
Password: [YOUR TEST PASSWORD]

The test account provides access to demo monitoring data.

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5. PRIVACY & DATA SECURITY
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• All data is encrypted in transit (HTTPS)
• User credentials stored in iOS SecureStore (encrypted)
• Privacy Policy available at: [YOUR PRIVACY POLICY URL]
• Terms of Service available at: [YOUR TERMS URL]
• Account deletion instructions in Privacy Policy

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6. PREVIOUS REVIEW ISSUES - RESOLVED
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Submission ID: 0992528e-4ce9-4167-9a1b-07f4334a8055

✅ Guideline 4.0 - Navigation: Added back button to Chat screen
✅ Guideline 2.1 - Account Creation: Clarified B2B model (no self-service signup)
✅ Guideline 5.1.1(v) - Account Deletion: Documented support-based deletion process
✅ Guideline 3.1.1 - IAP: App is 100% free, no paid features

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Thank you for reviewing WellNuo!
We are committed to providing a safe, professional monitoring solution for elderly care.

If you have any questions about our B2B model or need additional information,
please don't hesitate to contact us.

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